Technical Support Services

Technical Support Service available Rental equipment marked with the ā€˜sā€™ symbol is available to rent with Technical Support Services.



Equipment Configuration and Customised Programming

Almost every operational situation is different requiring specific measurement parameters and data capture rates to be programmed into the instrument.

Just nominate your configuration preferences and technical requirements when making your rental booking and the equipment will be configured when it arrives, so you can begin working immediately.

The process is easy. Our application engineers are experienced with the equipment and in many cases can configure the equipment in a fraction of the time infrequent users can accomplish.

Fees for this service vary from product to product depending on the complexity of operation and the level of detail involved. Examples of the equipment we can configure for you are:

Data Download Services

Many of the applications where our equipment is used capture and store measurement data over extended periods. This can require significant time and operational familiarity to successfully download the data and save it in a useful format.

Our application engineers are equipped and trained to deliver you the downloaded data in a range of output formats, including CD-ROM, printout or charts, according to your needs and the equipments functionality.

All you need to do is nominate your output preferences and required technical information and the rest is taken care of. The completed information will be forwarded to you promptly or may be collected at an arranged time. Typically, the downloads will be available within one working day of the instrument being returned.

Fees for this service vary from product to product depending on the complexity of operation and the level of detail involved. Examples of equipment we can provide this service for are:

Call our Application Engineers on 0800 832 475 for fast, reliable service and advice